Terms of Service

2.1 Account Creation

To access certain Services or manage Projects, the Client must register an account on the Arcscribe Portal. The Client agrees to provide accurate, current, and complete information during the registration process.

2.2 Account Security

The Client is responsible for maintaining the confidentiality of their login credentials. Arcscribe is not liable for any loss or damage arising from the Client's failure to protect their password.

2.3 Account Termination

Arcscribe reserves the right to suspend or terminate any Client account immediately, without prior notice or liability, if:

• • The Client breaches these Terms.
• • The account is used for fraudulent or illegal activities.
• • Requests made through the Portal are deemed abusive or harassing to Arcscribe staff.

3.1 Design & Build Only

Unless a separate Service Level Agreement (SLA) is signed, Arcscribe's services are strictly limited to the design, development, and coding of web solutions.

3.2 Explicit Exclusions

This Agreement does NOT cover:

• • Web Hosting & Server Management
• • Domain Name Registration or Renewal
• • VoIP (Voice over IP) Telephony Services
• • Email Hosting (e.g., Google Workspace/Outlook setup)
• • Ongoing Maintenance or Security Patches
• • Any third-party subscription costs.

3.3 Separate Agreements

Any provision of Hosting, VoIP, or maintenance services by Arcscribe will be governed by a separate, specific agreement (e.g., "Hosting SLA").

4.1 Deposit

A non-refundable deposit of 50% of the total Project fee is required to book a slot in our production schedule. Work will not commence until this cleared payment is received.

4.2 Final Payment

The remaining balance is due immediately upon completion of the Project. Arcscribe reserves the right to withhold Deliverables and lock Portal access until the final balance is paid in full.

4.3 Late Fees

Invoices not paid within 7 days of the issue date may incur a late fee plus statutory interest at 8% above the Bank of England base rate, pursuant to the Late Payment of Commercial Debts (Interest) Act 1998.

5.1 Revisions

Revisions are provided subject to Fair Use. Requests that constitute a significant departure from the original brief or approved design direction will be considered "Scope Creep" and charged additionally.

5.2 Dormancy ("Ghosting")

If the Client fails to provide necessary feedback, assets, or approval for a period of 14 days, the Project will be marked as "Dormant."

5.3 Restart Fees

• • To reactivate a Dormant project, a Restart Fee of 10% of the total Project cost will be charged immediately.
• • If the Project remains Dormant for more than one month (30 days), the Restart Fee increases by an additional 5% for every subsequent week of inactivity.

6.1 Ownership

Intellectual Property rights and final ownership of the Deliverables transfer to the Client only after full and final payment has been received. Until then, Arcscribe retains full legal ownership of all code, designs, and assets.

6.2 Promotional & Portfolio Rights

The Client grants Arcscribe a perpetual, royalty-free, non-exclusive licence to use the completed Project and related materials for promotional and business development purposes. This includes the right to:

• • Display the Project (including screenshots, recordings, and live URLs) in Arcscribe's portfolio, website, and case studies.
• • Reference the Client's name, trading name, and logo solely in connection with describing the work delivered.
• • Share the Project on Arcscribe's social media channels and in sales or marketing materials.
• • Describe the nature and outcomes of the Project in press releases, award submissions, or pitches to prospective clients.

Where the Client reasonably requires confidentiality (for example, for an unreleased product), Arcscribe will delay any public reference until the Client has given written approval or the Project has been publicly launched, whichever occurs first. Clients wishing to opt out of promotional use entirely must notify Arcscribe in writing before the project commences; such requests will be considered on a case-by-case basis and may affect pricing.

6.3 Credit

The Client agrees to display a small credit link (e.g., "Web Solutions by Arcscribe") in the footer of the website.

7.1 Cancellation by Client

If the Client cancels the Project after the agreement is made:

• • The initial 50% deposit is strictly non-refundable.
• • The full total value of the Project (100% of the agreed quote) becomes immediately due and payable as a cancellation fee.

7.2 Termination by Arcscribe

Arcscribe reserves the right to terminate this Agreement or any Project at any time, for any reason, by providing written notice.

• • For Cause: If terminated due to Client breach, abuse, or unresponsiveness, no refunds will be issued, and Arcscribe retains all monies paid.
• • Discretionary: If terminated by Arcscribe without cause, any refund is at Arcscribe's sole discretion.

8.1 "As Is" Basis

All Deliverables and Portal access are provided "as is." Arcscribe makes no warranties regarding the functionality of third-party browsers, API integrations, or internet connectivity.

8.2 Liability Cap

To the fullest extent permitted by law, Arcscribe's total liability for any claim arising out of this agreement shall be strictly limited to the total amount paid by the Client for the specific Project.

8.3 Indemnity

The Client agrees to indemnify and hold Arcscribe harmless against any claims, damages, or legal fees arising from content or materials supplied by the Client (e.g., copyright infringement, illegal content).